Privacy Policy – SOSO KZ

The mobile application SOSO KZ (Bundle ID: kz.soso) and its associated website are owned and operated by SIA SCHAEFER, a company registered in Latvia under registration number LV50103412751.

We place great importance on protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website and mobile application.

1. Data We Collect

When you use our website or mobile application, we may collect the following types of personal data:

• Phone number – for user authentication and account verification.
• Email address – for account setup, authentication, and communication purposes.
• User ID – to associate your account with your activity in the App.
• Device ID – to help identify and resolve technical issues.
• Crash logs and diagnostics – to monitor app performance and improve stability.
• User preferences – to save your chosen settings for future use.
• Other diagnostic data – technical information such as performance metrics, used solely to improve app stability.
• Product interaction data – details about how you interact with the App (e.g., navigation patterns, feature usage).

We may also collect technical information automatically through cookies and similar technologies, including your IP address, browser type, operating system, and access times.

2. How We Use Data

We use the data collected for the following purposes:

• To authenticate users and manage accounts.
• To provide financial product and service information.
• To improve the functionality, design, and user interface of the app and website.
• To monitor technical performance and resolve issues.
• To personalize your experience and provide relevant content or offers.
• To communicate with you about updates, new features, or promotional offers (only with your consent).
• To comply with legal and regulatory obligations.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information only in the following cases:

• Trusted Partners: with reliable partners who help us provide services and improve the app or website.
• Legal Compliance: if required by applicable laws, regulations, or court orders.
• Security and Protection: when necessary to prevent fraud, misuse, or protect our rights and interests.

4. Data Security

We use advanced technical, administrative, and physical measures to protect your data, including:

• SSL/TLS encryption,
• Regular system updates,
• Access control restricted to authorized personnel.

Despite these measures, no method of transmitting or storing data over the Internet can be guaranteed to be fully secure.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, your data will be securely deleted.

6. International Data Transfers

Your data may be processed on servers outside your country. We ensure safeguards are applied.

7. User Rights

Depending on your jurisdiction, you may have the right to:

• Access the data we hold about you,
• Request corrections to inaccurate data,
• Request deletion of your data,
• Restrict or object to processing,
• Withdraw your consent (applies to future processing only),
• File a complaint with a supervisory authority.

To exercise your rights, please contact us.

8. Children’s Privacy

The SOSO KZ app and website are intended for adults aged 18 and older. We do not knowingly collect data from individuals under this age. If we become aware that such data has been collected inadvertently, we will delete it promptly.

9. External Links

If the App leads to a third-party website or service, please note that their privacy policies may differ from ours. We are not responsible for the privacy practices or content of such third-party sites.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in services, features, laws, or industry standards. Updates will be posted on our website and in the app and will take effect immediately.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: [email protected]